Quality Management
Course learning outcomes:
Broad familiarization with all aspects of quality management, including basic tools, statistic process control, quality certifications, ISO, excellence models, quality strategy and HRM for enhanced quality in organizations. The students will learn how to estimate the importance of producing right quality at all levels of work in an organization, to apply tools and methods for quality analysis and improvement, to conduct basic statistic Process control procedures, establish organizational procedures and routines to satisfy quality certification and excellence framework criteria.
Course contents
The course is structured along the following five modules:
- Introduction and Definitions. The notions of quality and quality management: The Quality – Cost – Lead-Time framework, Evolution of quality management, Design and conformance quality, Total Quality Management.
- Statistical Process Control - SPC: Measuring quality, Origins and Principles of SPC, Statistical grounds, Quality charts and Process capability, Capability indices. Case studies and exercises in class and as take-home.
- Overview of Quality Management Tools: Tools for diagnosis, Brainstorming, Scatter and Relations diagrams, Fishbone diagram, Pareto Analysis, Quality Function Deployment, FMEA, Value Analysis, etc.
- Overview of Quality Standards and Excellence Frameworks: Presentation and discussion of different standards and frameworks, Focus on ISO 9001 and EFQM. Quality Procedures.
- Strategy, Organization and HRM for Quality: Quality strategy and leadership, Structural, organizational and cultural issues, Motivation, evaluation and training for quality, Team dynamics.